The AirAsia Super App just launched AirAsia Xpress, their parcel courier delivery service similar to Lalamove and GrabExpress. Xpress can provide both instant (under an hour) and same-day (within 4 to 6 hours) delivery. Powered by Teleport, their logistics arm, AirAsia Xpress will cover cities within Klang Valley as well as Melaka, Johor Bahru, Kota Bharu, Penang, Ipoh, and Kota Kinabalu.
Right now, you can only request deliveries within the same city, but they say that intercity, inter-state, and international deliveries will come soon.
The deliveries will utilise motorbikes and cars, expanding upon their AirAsia Food delivery service. On their website, they say you cannot use Xpress to deliver things such as ‘alcoholic drinks’, ‘jewellery’, and ‘dangerous drugs’.
To use Xpress, just download the app and tap on the Xpress icon. The service is currently not available on web, so you need to use the app. If you’re a new user, be sure to go into ‘Account’, and verify your personal information first. Before I did this, tapping on Xpress gave me an error page saying ‘Oops! Something went wrong’, so be sure to verify your account first.
Once you’re on the Xpress page, you can choose your locations, delivery type (instant or same day), parcel size (small, medium, or large), and vehicle type (bike or car). Then, just insert the contact details for both parties and you’re done!
One gripe I have about this app is the ‘confirm’ button just says ‘continue’, which can lead to accidentally placing a delivery order when you’re not ready. It also doesn’t help that you can’t cancel your order until they find a driver, which can take more than five minutes. Placing the order charges your payment method, and cancelling will only refund you after three to five business days.
Apart from that, the Xpress services seems promising. Compared to Lalamove and GrabExpress, the pricing on Xpress is cheaper in almost every situation. Bike deliveries on Xpress start at RM4 and car deliveries start at RM6 for a 1-5km range, with the price increasing with the range.
Until the 25th of November 2021, AirAsia is offering free instant delivery capped at RM10 on Xpress, so if you want to try it out for free, just give it a shot!
