Health Ministry apologises for wrongly flagging MySejahtera users with high-risk Home Surveillance Order status

[ UPDATE 07/11/2021 12:30 ] Got the MySejahtera HSO or PUS status by mistake? Here’s how you can fix the MySejahtera status issue.

===

The Health Ministry today apologised for a bug on its MySejahtera application which caused certain people to receive the dreaded COVID-19 Home Surveillance Order (HSO) and Person Under Surveillance (PUS) statuses on their mobile phones.

In a tweet, the MySejahtera team said it has fixed the problem at the source, and that the incorrect HSO and PUS have been reverted to reflect the right data. 

“Good morning everyone – we apologise for the error on our part which allowed random users’ to be given HSOs/PUS status. 

“We have fixed the root cause which allowed this to happen. All incorrect HSOs have been deleted, and incorrect PUS status reverted,” the MySejahtera team posted early this morning. 

Just after midnight, several Malaysian Twitter users shared their MySejahtera statuses and claimed to have received HSO notices despite not having left home or not having close contact with Covid positive people in the past two weeks.

Twitter user @lokkhee1999 was among those who said that he had suddenly received the HSO order on his MySejahtera app even though he has not left his home for the past 14 days. 

“Hi @my_sejahtera, I’m only staying at home all the time, then suddenly today I received a notification saying my status is now “Person Under Surveillance (PUS)”.

“For my history, I have not even gone out anywhere within 14 days, please check into this,” he tweeted.

User @yenlin_k said that she was going through the same issue, adding that this bug has caused distress to many people and hoped this bug would be addressed soon. 

“@my_sejahtera @Khairykj Hi, I have no history of travelling overseas, no close contact, no positive covid, but suddenly I was labeled as a person under surveillance (PUS) which requires 14 days quarantine. 

“Please follow up and fix ASAP as this is not correct,” she tweeted. —  Malay Mail

Recent Posts

Dongfeng Box Malaysia: 94hp compact EV with up to 310km of range, priced from RM101k

Dongfeng Box is now officially available in Malaysia. Launched in partnership with Central Auto Distributors…

18 minutes ago

Nissan Kicks e-Power now open for booking in Malaysia, priced below RM130,000

Edaran Tan Chong Motor (ETCM) has announced that the Nissan Kicks e-Power is now open…

4 hours ago

TikTok, Content Forum and UiTM empowers students with Digital Literacy to promote a safer digital space

TikTok in partnership with Communications and Multimedia Content Forum of Malaysia (CMCF) have recently organised…

7 hours ago

Tesla owners in Malaysia can finally use the Autopark feature

Tesla owners in Malaysia have reported that their vehicles can now perform the Autopark feature.…

7 hours ago

Asus ROG Phone 9 series launching in Malaysia on 10th December 2024

After unveiling its latest smartphones, the Asus ROG Phone 9 series, to the world, Asus…

7 hours ago

WhatsApp Voice Message Transcripts converts voice into text

WhatsApp has introduced a new Voice Message Transcripts feature which allows users to easily convert…

14 hours ago

This website uses cookies.