Opensignal reveals the best mobile telco for gaming and video streaming for each state in Malaysia

Independent mobile experience benchmark authority, Opensignal, has just released its latest mobile network experience report for Malaysia. The September 2020 report is based on analysis of 1,149,464,155 measurements taken from 594,812 devices in Malaysia between 1st June to 29th August 2020.

On a national level, Maxis dominates the list as it is crowned the winner for video, gaming and download experience. Meanwhile, Celcom is still the undisputed winner when it comes to overall 4G availability and coverage experience.

U Mobile and Unifi are joint winners for video app experience which is measured on apps such as WhatsApp, Skype and Facebook Messenger. U Mobile which was recently crowned a Global Rising Star by Opensignal is also listed as the winner for Upload speed experience.

If you look at the actual breakdown, Maxis provides an average speed of 14.5Mbps for downloads and it scored 60 points for video experience as well as 55.3 points for gaming experience. When it comes to 4G availability, Celcom takes the top spot with average users connected to 4G 88.1% of the time. This is also reflected in 4G coverage experience where Celcom scored 8.8 out of 10 points.

To provide a better picture of the mobile experience in different parts of Malaysia, Opensignal has also analysed the data according to the 13 states and two federal territories of Kuala Lumpur and Putrajaya. For video experience, Celcom is crowned the winner in Kuala Lumpur and Putrajaya, however, Digi came on top in Johor, Sabah and Sarawak.

In the Gaming Experience category, YTL’s Yes 4G is the winner is several states in Peninsular Malaysia but Digi is the winner in both Sabah and Sarawak. When it comes to download experience, Maxis is #1 in all 13 states and 2 federal territories. You can check out the full breakdown for each state below:

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Kuala Lumpur


Negeri Sembilan




Pulau Pinang






With the current COVID-19 pandemic, more Malaysians are turning to mobile data for their connectivity needs especially for work and learning. For the first time, Opensignal has noted that all providers in Malaysia have achieved a 4G availability above 80%.

With the new JENDELA plan, Malaysia aims to increase its 4G population coverage from 91.8% to 96.9%. With 5G being put on hold, all telcos are told to focus on expanding its 4G coverage and to optimise its existing spectrum. The government has announced that it will shut down 3G networks by the end of 2021.

What do you think of the list? Does it reflect the actual experience in your state? Let us know in the comments below. For the full report, you can read it on

Alexander Wong