Proton service centres implement new SOP, no walk-in customers allowed

Proton has progressively reopened its sales and service outlets and corporate offices during the conditional movement control order (CMCO) since 4th May. To take necessary precautions to prevent the spread of COVID-19, the carmaker has announced a new set of standard operating procedures (SOP) for its service outlets. The SOP will be enforced as long as the virus is still prevalent.

The new measures are introduced to ensure the safety of Proton customers as they anticipate a high number of customers who want to service their vehicles after almost two months of inactivity. All customers are required to make an appointment before visiting a service outlet.

After an appointment is made, they must arrive 20 minutes earlier from the scheduled time. According to Proton, they will have to limit the number of appointments it can accept each day to prevent overcrowding. Meanwhile, walk-in customers will not be received.

To ensure a safe distance at all times, Proton has added social distancing tags at every registration counter, service advisor table, payment counter and customers’ waiting area. In addition, all customers must undergo a body temperature check before entering the premise and they are also required to fill up a health declaration form.

Hand sanitisers will be provided at the registration counter and they have also added safety posters at all service centres. After each service, Proton will sanitise the vehicle before handing it back to its owner.

As mentioned previously, customers are not encouraged to bring their family members especially children and the elderly to their service centres. If a customer feels unwell during the day of the appointment, they are urged to seek treatment and reschedule their appointment date.

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