If you’re arriving at KLIA and KLIA2, do take note that there’s a new designated pickup point for e-hailing services. Previously, you could get a Grab or other e-hailing ride from the arrival level but now you’ll have to hop on at the lower level of the terminal.
Effective 12th October 2019, the pick-up point for e-hailing will be located at the following locations:
KLIA (Main Terminal Building) – Level 1 (Door 3 & 4)
KLIA2 (Transportation Hub) – Level 1 (Door 5)
According to Malaysia Airports, this new initiative with assistance from other government agencies aims to improve the traffic and to ensure a more systematic public transportation flow at the airport. The two pick-up points have been upgraded with comfortable waiting amenities for passengers. Meanwhile, e-hailing drivers can wait for passengers at the Landside Operations office which is just 5 minutes away from the terminal.
Access to the pick-up lanes would require Touch ‘n Go cards with a minimum value of RM20 or they can also use “pay-wave” cards with their Visa, Mastercard and Debit card. Drivers are only given a 5-minute period to pick up their passengers and there will be a penalty of RM10 imposed if they remain in the pick-up lane for more than 5 minutes. An additional RM10 will be imposed if the driver continues to wait for another 5 minutes.
Drivers are only given a 5-minute period to pick up their passengers and there will be a penalty of RM10 imposed if they remain in the pick-up lane for more than 5 minutes. An additional RM10 will be imposed if the driver continues to wait for another 5 minutes. If you’re using e-hailing to get home, it is advisable to be ready at the curbside with your luggage before your car arrives.
