Unifi, Streamyx and Maxis service interruptions caused by cable cuts

UPDATE: TM has added that the cable cut occurred due to MRT and Sabak Bernam West Coast Expressway construction works. 

UPDATE 2: TM services were fully restored at 10AM. TM has highlighted this issue to the local councils and they will be taking necessary actions against the responsible contractors. 

TM’s services including Unifi, Streamyx and Unifi Mobile were interrupted since Saturday evening at 11PM. As a result, customers had to endure slow connectivity for the entire day yesterday. This issue had also impacted Maxis Fibre as they are TM’s wholesale customer. 

According to TM, the issue was caused by multiple fibre cable cuts at Sentul and Sabak Bernam by 3rd party contractors. They have also added that all services are fully restored at 6AM this morning. If you’re affected by this slow down, you should regain normal speeds by now.

STATEMENT FROM TM
19 NOVEMBER 2018

Telekom Malaysia Berhad (TM) wishes to notify that our unifi, Streamyx, unifi Mobile as well as Wholesale services in Central, Northern, Eastern regions, Sabah and Sarawak have been disrupted since 11:00 p.m, 17 November 2018 due to multiple fibre cable cut incidents by 3rd party contractors in Sentul and Sabak Bernam.

We took immediate and necessary actions as soon as we received the report and the services have been fully restored at 6:00 a.m., Monday, 19 November 2018.

We apologise for any inconvenience caused by this and would like to thank customers for their patience and understanding during the affected period.

For any enquiries, customers can reach out to us via Live Chat at care@unifi app or unifi.com.my/chat, tweet us @helpmeunifi or message us at facebook.com/weareunifi.

At the time of posting, my Maxis Fibre broadband has regained full speed with 30Mbps for both downloads and uploads. How’s your connection so far? Let us know in the comments below. If you’re still experiencing slow connectivity, it’s recommended that you report to your respective operators.

UPDATE: TM has added that the cable cut occurred due to MRT and Sabak Bernam West Coast Expressway construction works. According to the tweet full restoration expected by 10am. 

UPDATE 2: TM is highlighting this cable cut issue to the local authorities and they are taking action against the contractors. Below is their official statement on the matter:

STATEMENT FROM TM

19 NOVEMBER 2018

Our technical team started work on the affected cables as soon as the fault report was lodged.

We would like to update that while the fibre cable cuts repair and replacement works are still underway, we have optimised the network by rerouting traffic and fully restored the services affected at 10:00 a.m. today so that the internet experience is back to normal.

Meanwhile, we have highlighted this issue to the local authority council to prevent this from recurring and we are taking necessary actions against the contractors.

We apologise for any inconvenience caused by this and would like to thank customers for their patience and understanding during the affected period. Rest assured that the services will be back to normal upon completion of the restoration activities.

For any enquiries, customers can reach out to us via Live Chat at care@unifi app or unifi.com.my/chat, tweet us @helpmeunifi or message us at facebook.com/weareunifi.