Categories: News

Here’s how to exchange or get a full refund for your Galaxy Note7 in Malaysia

Samsung Malaysia has just published its full details on its exchange and refund process for Galaxy Note7 owners in Malaysia. This is applicable for both pre-order and replacement units which are to be returned for your own safety.

If you’ve purchased your unit from Samsung, Courts, Senheng and Lazada, you may request for refund or exchange your Note7 beginning next Monday, 17th October onwards. This will take place at your point of collection of your pre-order unit. For those who have purchased their devices from the telcos (Celcom, Digi, Maxis, U Mobile and Yes), you will be contacted directly for further arrangements.

Exchange to S7 edge


For those opting to swap their Galaxy Note7 for a Galaxy S7 edge, you are required to return your device in the original box and bring along a copy of your IC and your bank statement for verification purposes. As there’s a price difference, Samsung will be giving a cash back of RM300 which will be transferred directly into your bank account.

If you’ve purchased any original Samsung accessories for the Galaxy Note7, you can request a refund at the place of purchase. Proof of purchase is required, so you would need to bring your receipt.

Full Refund


To get your money back, the steps are also similar and you’ll also need to bring a copy of your IC and bank statement. Samsung will refund RM2,879.10 which is the special pre-order price directly to your bank account.

If you’ve bought any original Samsung accessory for the Galaxy Note7, you can also request a refund as well. With regards to the free gifts such as the wireless charger and powerbank, theres’s no need to return them as they are complimentary.

For more info, head over to Samsung Malaysia’s Note7 page.

Recent Posts

Prime Minister’s Department: Over 1,500 cyberattacks launched at ministries’ infrastructure systems

There have been over 1,500 cases of cyberattacks launched against Malaysian ministries' infrastructure systems in…

2 hours ago

Malaysia’s largest DC charging hub is opening soon at Iskandar Puteri, Johor

DC Handal is expected to unveil what appears to be Malaysia's largest EV charging hub…

18 hours ago

Realme GT 7 Pro coming to Malaysia as first smartphone with Snapdragon 8 Elite chip, launching 18th November

Realme has debuted its latest flagship smartphone, the Realme GT 7 Pro in China, featuring…

18 hours ago

Malaysia to kill off NGVs in 2025 due to safety concerns

Malaysia will ban natural gas vehicles (NGVs) on 30 June 2025. Subsequently, no new natural…

20 hours ago

Is your iPhone 14 Plus having camera issues? Apple has a solution for you

Apple has launched a service program for the iPhone 14 Plus where certain units fail…

22 hours ago

U Family 128: U Mobile offers 1000GB shared data with 4 lines and free roaming for RM128/month

U Mobile has introduced its new U Family 128 offering, a new family plan which…

23 hours ago

This website uses cookies.