The folks at Cupertino have concluded that a particular batch of iPhone 6 Plus devices include a faulty iSight camera that causes blurry photos. If you’ve purchased the said device and its serial number falls within the range that was affected, Apple will replace your iSight camera on the iPhone 6 Plus for free.
Those eligible have to ensure they meet two prerequisites: their device matches the range of serial numbers and your phone is taking blurry shots with its rear camera.
Here’s how to find your iPhone 6 Plus’ serial number for Apple’s iSight Replacement Program:
Settings > General > About
Your serial number will be listed below your Model number
After finding out your serial number through the method above, head on over here and simply key in your serial number to check if it’s eligible. Once you’ve checked its eligibility, you can drop off your problematic iPhone at any participating Apple Authorized Service Providers. They’ll verify your eligibility and examine if your device is in working order. Below are some locations in Kuala Lumpur where you can drop your iPhone 6 Plus.
Before you pass your smart phone over to anyone, make sure you back up your data on iTunes or iCloud to make sure there’s no data lost during the repair; do consider wiping your device clean after backing up your infomation to avoid any embarrassing photo scandals and protect any sensitive data – don’t worry, you’ll be able to restore everything from the data back up that you did earlier once you get your repaired iDevice back.
Apple also hands a wary disclaimer, saying that if any components are damaged prior that might impair camera replacement, it’ll have to be resolved first before they can continue; some cases there will be cost incurred, given another component is preventing camera replacement (e.g. cracked screen)
Worth mentioning that Apple might ask you to get your iPhone 6 Plus repaired by its country of origin; the replacement program doesn’t extend the warranty coverage of your iPhone. Be sure to get your device fixed quickly, if it’s eligible, as the program duration only last for 3 years after the first retail unit was sold (September 2014).
In the past, Apple has faced qualms with its iPhone 5’s battery and sleep/wake button, proving that even with high industry standards, premium products and all that jazz, you’re just as likely to produce products with faults. At least they’re open about the said issues and willing to make sure that their products are of a high standards by conducting these programs.
