Apple has been getting a lot of attention this week thanks to its iPhone 6 Plus bendgate, where its latest foray into the phablet category is marred by bending issues. While its competitors are throwing pot shots over the bending issue, Apple has officially broke its silence and claims that the issue was blown out of proportion.
According to them, they have only received 9 official complaints so far, which is extremely rare considering they have sold over 10 million units last weekend.
They have released a full statement and if anyone is facing bending issues under normal circumstances, they are urged to send it in for inspection. Apple has iterated that they have tested their products rigorously to withstand normal use cases.
Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry.
We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.
With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.
The bending issue isn’t the only problem that’s plaguing its new iPhone 6 and iPhone 6 Plus. After releasing its iOS 8.0.1 update, iPhone 6 / 6 Plus owners had started to lose functionality over its cellular service and Touch ID. Fortunately the ordeal didn’t last long as they have immediately released a newer update (iOS 8.0.2) to rectify the problem.
Apple has been quite protective over its build quality despite having complaints from its consumers. When the iPhone 5 first came out, there are several units found to have scuff marks (including ours) which Apple refuses to replace. Its Senior VP of Marketing considers this issue as normal for any aluminium product.
Fortunately when it comes to actual usability issues, Apple has been proactive in rectifying its power button and battery issue. They have been running free replacement programs worldwide including Malaysia.
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