The ASUS Transformer Prime is a sleek Android tablet but there are reports that the GPS functionality is not working at all. ASUS is taking the issue seriously and they are offering GPS Dongles as a hardware fix.
Today, ASUS has made this official and they have revealed the GPS Kit which looks bigger than expected. Instead of a small stubby piece, the GPS kit looks more like a battery pack which is attached to the docking/charging port at the bottom. The dongles will come with colour options to match your Transformer Prime.
The full announcement read as the following:
To our valued customers:
Thank you for purchasing the ASUS Eee Pad Transformer Prime, and helping to make it the most popular Android based tablet since its launch in December 2011. We greatly appreciate feedback about our products from you, and we take this feedback very seriously. The response to the Transformer Prime generally has been overwhelmingly positive, but we understand that, in certain situations, the GPS functionality has not met some users’ expectations.
Free Dongle!
Although the Transformer Prime is not a professional GPS device, as part of our unwavering commitment to customers we are offering all Transformer Prime owners a free external GPS extension kit, called a dongle, which may help improve signal reception and optimize the user experience. We are pleased to announce this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have. For more detailed information about this offer, please click on the link below. We also encourage you to contact your local ASUS customer support hotline directly if you are experiencing GPS related problems.
ASUS prides itself on delivering an unrivalled user experience, and we offer our sincere apologies for any inconvenience that our customers may have encountered.
If you’re an ASUS Transformer Prime user, register for your GPS dongle here. The exercise is open until 31st July 2012.
From the looks of it, this exercise is a global one and they are sending it directly to owners upon confirmation of their serial number. Hopefully this bulky dongle solves the GPS issue once and for all. Thumbs up to ASUS for pushing the extra mile.
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