Taking a leaf from P1’s social media book, Maxis today launched a specific Twitter account to handle customer complaints and queries.
Launched today, the @MaxisListens account now has over 180 followers and follows 111 tweeple. In comparison, @P1Cares, arguably the country’s first Twitter account specifically created for customer support, has over 470 followers and is following over 451 people. Though, either accounts’ figures are nothing to shout about.
It is perceived that P1’s customer care Twitter account operates around the clock Maxis is quick to point out that its customer care specific Twitter account operates Mondays through Fridays from 9am to 6pm.
Although, Maxis is heading in the right direction by creating a channel that its customers are very comfortable with, it needs to understand that the rules of engagement are completely different from a traditional call centre environment. And limiting the service window to just weekdays and on standard working hours (9am – 6pm), Maxis might not fully understand how the social media space operates.
But having said that, it’s still early days for @MaxisListens and we hope that it’ll eventually extend its operating hours to weekends and around the clock.
This post is brought to you by Samsung. This is the Samsung Bespoke AI Laundry…
Dongfeng Box is now officially available in Malaysia. Launched in partnership with Central Auto Distributors…
Edaran Tan Chong Motor (ETCM) has announced that the Nissan Kicks e-Power is now open…
TikTok in partnership with Communications and Multimedia Content Forum of Malaysia (CMCF) have recently organised…
Tesla owners in Malaysia have reported that their vehicles can now perform the Autopark feature.…
After unveiling its latest smartphones, the Asus ROG Phone 9 series, to the world, Asus…
This website uses cookies.