Streamyx has put out an announcement on its website to inform subscribers of possible disruptions to Streamyx and UniFi services due to a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe.
Repairs will be carried on Sunday, 23 May 2010.
During the restoration process, TM says, there may be some interruption to the traffic to Europe carried through that cable.
TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.
Despite all this additional efforts to alleviate the problem, TM admits that its subscribers may still experience some degree of service degradation such as slow browsing while accessing international websites.
TM will provide necessary updates on the progress of the restoration works.
Customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.
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